Refund Or Cancellation Policy
1. Overview
At BRAND MARS, we strive to deliver high-quality website design and SEO services. However, we understand that there may be circumstances where clients need to request a refund or cancel services. This policy outlines our procedures and conditions regarding refunds and cancellations.
2. Cancellation Policy
2.1 Client-Initiated Cancellations
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Before Project Commencement: Clients may cancel services prior to the official start date of the project. In this case, any deposit paid will be refunded in full, minus a processing fee of [50%] if applicable.
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After Project Commencement: If the client decides to cancel the project after it has commenced, the client will be responsible for payment of all work completed up to the cancellation date. We will provide a detailed invoice reflecting the work done. Any remaining balance from the deposit, if applicable, will be refunded based on the proportion of the work completed.
2.2 Company-Initiated Cancellations
- For Internal Reasons: BRAND MARS reserves the right to cancel a project due to unforeseen circumstances. In such cases, clients will receive a full refund of any payments made. We will make every effort to provide advance notice and assist in transitioning the project to another provider if desired.
3. Refund Policy
3.1 Refund Eligibility
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Work Completed: Refunds are not typically issued for work that has been completed and delivered according to the project agreement. If there is a dispute about the quality of work, we will review the concerns and address them as per the agreement terms.
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Non-Performance: If BRAND MARS fails to deliver the agreed-upon services or does not meet the project milestones without reasonable justification, clients may be eligible for a partial or full refund.
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Refund Request Timeline: Requests for refunds must be submitted within [10] days of the service delivery or project completion. Refund requests submitted after this period will be evaluated on a case-by-case basis.
3.2 Refund Processing
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Method of Refund: Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed upon.
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Processing Time: Refunds will be processed within [45] business days after the request has been approved.
4. Dispute Resolution
If a dispute arises regarding a refund or cancellation, both parties agree to resolve the issue amicably through direct communication. If a resolution cannot be reached, mediation or arbitration may be pursued.
5. Changes to Policy
BRAND MARS reserves the right to update or modify this policy at any time. Clients will be notified of any significant changes through email or our website.
6. Contact Information
For any questions or to request a refund or cancellation, please contact us at.
Cancellation Policy
For Cancellations please contact via email
i.e info@brandmars.com
Phone : +91 8050090017
Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
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